Faq

FAQ's

Q: What is the difference between a bounce house, inflatable, moonwalk, space walk, bouncy thing, bouncer, and a fun jump?
A: These are all terms used to describe the same thing! People call bouncers different things depending on which part of the country they come from.

Q: How do I make a reservation?
A:You can reserve your rental anytime at BBsBouncers.com.  If you have any questions or want to talk to a real person you can call us at (619) 663-8688.  In addition you can email us at rentals@bbsbouncers.com

Q: How far in advance should we reserve our bouncer?
A: Reserve AS SOON AS POSSIBLE! Our rental equipment books up very quickly! However if you are in a bind and need a rental on short notice, just give us a call and we’ll do our best to accommodate you. We do not confirm your reservation until a deposit has been paid.

Q: Is a deposit required?
A: Yes. You are required to make a 50% deposit on all rentals.

Q: How can I pay for my event?
A: You can pay your deposit using your debit or credit card. Your balance can be paid in cash, debit, or credit card. If you are a company, church, school, or other organization please contact us for information on your payment options. No personal checks will be accepted.

Q: Which credit cards do you accept?
A: BBs Bounce accepts Visa, Mastercard, Discover, and American Express.

Q: Do you charge for delivery?
A: We never charge delivery for Bouncer rentals.  As long as you are renting a bouncer your entire delivery is free.  For any rentals not including a Bouncer the delivery charges start at $20 depending on your location.

Q: What is your rain policy?
A: If the weather's not cooperating on the day of your reservation we will be happy to work with you to reschedule your reservation with no cost or penalty. As a safety precaution, if it is actively raining or storming we will not deliver or setup the unit. Once the unit is set up we will be unable to provide any reimbursement or refund for bad weather. We will work with you the day of your rental if threatening weather is present or approaching.

Q. Do I need to do anything special or provide anything?
A. BB’s Bouncers will provide and set up all necessary equipment. The blower motor will need to be located within 100 feet of a standard electrical outlet. An area that has been cleared of any debris or pet droppings will keep the setup process quick and efficient.

Q. What should I expect on the day of the event, How does the process work?
A. We will deliver and set up the unit at a prearranged time. Before and during setup we will discuss placement options for the unit, review the rental agreement, and go over any questions regarding safety, proper use, and any other topic you wish to discuss. If payment has not already been made, it will be due upon setup of the unit.

Q: How much room is needed to set up the inflatables?
A: In general there needs to be a 2 foot buffer around the entire unit. We refer to this as the “Safe Zone”. You can find more information on our Products pages.

Q: How much power is needed?
A: Each unit requires a 110V (standard) outlet. A dedicated outlet is preferred. Each outlet must be located within 100 feet of each unit. Generators may be rented upon request if either of these conditions cannot be met.  Generators are not included with each rental. They are an additional cost if needed.

Q: What surfaces can bouncers be set up on?
A: Bounce house can be set up in many different places on your property. The surface must be mostly flat and relatively firm – grass, concrete, asphalt, and smooth gravel are all acceptable. We will anchor the unit either by driving stakes into the ground or by using sandbags where stakes cannot be used.  Large slides and other certain equipment must be set up on grass. Please call with any questions. We do not set up equipment on sand.  

Q: Can inflatables be set up inside?
A: Yes. The area needs to be large and tall enough to accommodate each inflatable. Please call us if you have any questions.

Q: Is BB’s  Bouncers insured?
A: Yes! BB’s Bouncers, LLC is a fully insured LLC. We will provide a copy of the insurance policy upon request. Municipalities, schools, churches, and other venues may contact us in advance to make the proper arrangements. The lessee or using party shall be in charge of operation after receiving each unit. BB’s Bouncers, LLC is not responsible for any injuries occurring to lessee or to any persons using the leased units or equipment or to any damage to personal property.

Q: Does BB’s Bouncers deliver to parks?
A: Yes. We carry a $1,000,000 liability policy and are park approved and certified.

Q: Aren’t all bounce companies insured?
A: No, not every bounce company in San Diego is insured. Do not use a company without insurance! BB’s Bouncers, LLC  will not compromise when it comes to doing the right thing!

Q: Do adults need to supervise the bouncers?
A: Yes. An adult needs to supervise each bouncer to ensure each child’s safety. We can provide event staffing at an additional cost if requested.

Q. How safe are your Bouncers
A. All of our Bounce houses are new, clean, and well maintained. It will be necessary for an adult to be in direct supervision of jumpers at all times. By following basic rules all children will be safe and have a great time. If you need someone to stay with the unit to supervise the jumpers, BB’s Bouncers can provide an attendant for a minimal cost.

Q: Are your inflatables clean?
A: Yes! All of our units are cleaned before and after every event.  We also inspect each unit prior to use, and maintain meticulous inspection records for every piece of equipment.

Q: How many hours do we get the equipment with each rental?
A: The standard length of rental is 6 hours, however each reservation is given personal attention and we will be as flexible as possible when working with you and your schedule.  Some equipment, such as photo booths, are an hourly charge, based on the cost of the equipment and supplies. 

Q: Can BB’s Bouncers provide an attendant to supervise the bouncer?
A: Yes, please ask for this additional service when you reserve your equipment.

Q: Is there a cleaning fee?
A: No, not for normal usage. However, if excessive cleaning is needed, a minimum fee of $50 will be assessed.

Q: Can we use silly string on or around the bouncers?
A: No!! Silly string ruins vinyl. A minimum $500 replacement fee will apply if silly string stains equipment.

Q: How much time prior to the event does BB’s Bouncers, LLC set up?
A: We generally set up 30 minutes to a few hours before the party start time. Your rental charge is for the party time only!

Q. What happens if i need to cancel or reschedule my order?
A. Simply give us a call or send us an email within 14 days of your party. If you need to reschedule your reservation we will work with you to choose another day. We do request that you provide us with as much advance notice as possible. The sooner we know about the need to reschedule the more flexible we can be.

Q: can I use a bounce house at a park?
Absolutely. You will need to reserve the area and get a permit if necessary and fill out all necessary paperwork. BB’s Bouncers is licensed and insured for all San Diego Parks. Please be sure to ask when reserving park space. If a generator is necessary, one from BB’s Bouncers will be provided at an additional cost.

Q: What if an inflatable is damaged during my event?
If there is a defect in the inflatable, there will be no charge. Depending on the situation, if the inflatable is damaged due to a preventable circumstance.. (example: dog chewed on it, someone cut it with a knife, or sharp object on clothes, or SILLY STRING), then a repair fee will be incurred.

Q: Are there any cleanup fees?
We expect to receive our inflatables back in a fairly clean condition. We realize that children in and out of it all day, can allow grass to enter by means of their socks. We will not charge for cleaning this. However, since you will receive a list of general rules at the time of setup, any food, drink stains or not following any other listed rule of this nature will result in a minimum $35.00 clean-up fee at the time of pickup. The inflatable will be inspected before it's packed up at your location.